1. Deposits and supported methods
The minimum deposit is USD 10. The account wallet records values in USD. Use only a payment method offered by the current deposit screen. The implemented cryptocurrency method is USDT on the TRON / TRC20 network.
For a cryptocurrency deposit, follow the address, network, exact token amount, and expiry information shown on that request. Do not assume that a quoted USD amount is interchangeable with the displayed token amount. A blockchain transfer and its recognition in the Flash2Hub wallet are separate steps.
2. Payment confirmation and problems
Credit depends on matching the payment to the deposit request. If a transfer is unrecognized, incorrect, or sent after expiry, keep its transaction hash and deposit identifier and request assistance. Do not send a second payment solely because the first is still pending.
Incorrect networks, addresses, amounts, or unsupported tokens can make recovery difficult or impossible. Any recovery or refund requires review; this draft does not guarantee recovery. Network or sending-provider charges are separate from the amount received by Flash2Hub.
3. Order cancellation and wallet adjustments
Where an order can still be cancelled through Flash2Hub, a successful cancellation releases its reserved wallet amount. The availability of cancellation depends on the order status. Review both order history and wallet history to confirm the outcome.
Releasing a wallet reservation or crediting an account balance does not send cryptocurrency back to an external wallet. Completed-order complaints, failed delivery, and disputed charges require review of the order record and applicable rights.
4. Deposit refunds and external returns
The rules for returning unused deposits to an external wallet are still being finalized, including eligibility, supported return methods, fees, verification, and processing periods. The USD 30 partner withdrawal minimum is not a customer deposit-refund rule.
This draft creates neither an unconditional refund promise nor a blanket exclusion of refunds. Mandatory consumer rights and any refund obligations under applicable law remain unaffected.
5. How to raise a payment issue
Use account support and provide the deposit or order ID, amount, date, network, transaction hash where relevant, and a short description. Never provide a private key, seed phrase, password, or unrelated verification code. See Contact & Support for the current contact options.
6. Details to finalize
Refund eligibility and decision criteria; partial and duplicate payments; expired deposit handling; service fees; external return procedures; response and processing periods; and the effective date. The USD 10 deposit minimum is already configured in the application.